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Where is my order?
Why is my order still processing?
If your order shows as ‘Processing’ in your BlackMilk account, that just means our team is busy getting it ready for you! 🖤. Once your order leaves BMHQ, the status will be updated, and you’ll receive a shipping confirmation email with all your impo
How can I track my order?
Once your order leaves BMHQ, we’ll send you a shipping confirmation email (have a peek in your spam or junk folder - sometimes it likes to hide 😅). You can use the tracking number in this email to follow your parcel’s little adventure all the way to
Why hasn't my tracking updated?
First of all, please don’t stress! It isn’t unusual for a parcel’s tracking to stall at different points along the journey. If the expected shipping time frame has passed and you don’t have your parcel, we recommend:. Australian orders: Contact Austr