Why hasn't my tracking updated?Updated 2 months ago

First of all, please don’t stress! It isn’t unusual for a parcel’s tracking to stall at different points along the journey.

If the expected shipping time frame has passed and you don’t have your parcel, we recommend: 

Australian orders: Contact Australia Post directly for an update.

Standard International orders: The most common point at which tracking stalls for Standard International parcels is when they are awaiting transport to your country. 

If your parcel is in your country, contact your local postal service for an update. If your parcel isn’t showing that it has reached your country yet, please get in touch with our Customer Experience Team at [email protected] so we can look into it with the help of Australia Post.

International Express orders: Contact DHL directly for an update. 

If you have any issues, please feel free to get in touch with our team at [email protected] (including any communication from the postal company that may be relevant) and we will do all we can to assist :)