Delivery information
Where are your orders shipped from?
All orders are sent from our warehouse which is located in sunny Queensland, Australia (in a suburb called Banyo). BlackMilk Clothing acknowledges the Turrbal and Jagera people as the Traditional Custodians of the land on which our Australian busines
When will I receive my tracking information?
You can expect to receive a shipping confirmation email including your tracking number once your order leaves BMHQ and starts its journey to you! Be sure to check in any junk or spam folders just in case our email is hiding in there!. Australian orde
Will my parcel be tracked?
Absolutely! No matter which shipping option you choose, you’ll receive a tracking number in your shipping confirmation email. You can follow your order’s journey right to your doorstep. Just try not to scare your postie by hiding behind the mailbox,
My parcel tracking says my parcel is ‘awaiting collection’ - where do I collect it?
If your parcel was not able to be delivered, it may have been taken to your local post office or courier office. In this instance, you should receive communication from the postal company to advise where you can collect your parcel - they may leave a
My tracking says 'delivered' but I haven't received my order?
First things first, don’t panic! We can suggest a few simple places to check:. If you’ve checked all of those places and you’re still not able to locate your shiny parcel, please email our team at [email protected] and we will do our best t
Will my order be safe dropped?
If you’re not present when delivery is attempted, your parcel may be safe dropped depending on the postal/courier service. This means the postie has determined there was a safe spot at your property to deliver your parcel. If you’re concerned about t
What happens if I'm not home to accept my order?
If you’re not present when delivery is attempted, your parcel will either be safe dropped (i.e. left in a safe location), or you will receive information from the courier service on how to collect your goodies. If you have any questions or concerns,
My parcel has been returned to sender – help!
Unfortunately this does happen from time to time, and for a variety of reasons. Please don’t worry – as soon as your parcel reaches us at BMHQ we will be in touch to sort out getting your parcel re-shipped to you! (Please note that Express Courier pa
My International Express parcel is being returned to sender – help!
If your International Express parcel is being returned to sender due to an issue with the address or delivery, and you have not been able to sort this out with the courier directly, please get in touch with our team at [email protected] as