My parcel tracking says my parcel is ‘awaiting collection’ - where do I collect it?Updated 2 months ago

If your parcel was not able to be delivered, it may have been taken to your local post office or courier office. In this instance, you should receive communication from the postal company to advise where you can collect your parcel - they may leave a note in your mailbox or email you the details. If you haven’t received any information, we recommend getting in touch with the postal company directly so they can best advise on the current location of your parcel. 

Please note - Most courier services will only hold parcels for a limited time, and if not collected within this time frame the parcel will be automatically returned to us. So definitely don't delay in organising the collection of your parcel!