My tracking says 'delivered' but I haven't received my order?Updated 4 months ago

First things first, don’t panic! First step is to email our Customer Experience Team within 48 hours of your tracking showing the parcel as delivered - [email protected] 🩷

When you get a chance,  please check around any usual safe spots where parcels might be left? Occasionally, deliveries are placed somewhere unexpected, and the tracking doesn't always provide the full picture.

If you're still unable to locate it, we'd recommend contacting your local postal service or courier to report the parcel as potentially misdelivered. They're best placed to investigate the delivery from their end. Unfortunately, we're unable to contact them on your behalf, but once you've spoken with them, please send through any correspondence you receive so we can review it and see how we may be able to assist from our side.