Can I make changes to my order?
How do I make changes to my order?
We always recommend double-checking all your details before hitting Place Order. But hey, we get it... sometimes the excitement wins 😌. If you need to make a change, you’ve got around 15 minutes from when your order is placed to update things like:.
Can I cancel part of my order?
You have up to 15 minutes after placing your order to make changes, including adding or removing items. Just head to the same screen where you see your order confirmation, and you'll find the option to update your order there. If you miss this window
How do I cancel an entire order?
Had a change of heart? No stress - it happens 🖤For the first 15 minutes after placing your order, you can cancel it yourself directly through the order confirmation page. Just follow the prompts and make sure you accept the refund so everything proc
Can I split my current order so the items ship separately?
Unfortunately, we can’t ship items from the same order separately (your goodies like to stick together 🥹) - so your whole order will ship in one parcel once everything’s ready!. Pro tip: if you’re eyeing pre-order items, you may want to consider buy
Can I combine multiple orders so they ship in the same parcel?
Unfortunately, we can’t combine separate orders together - so each one will ship out on its own. The only thing better than one BlackMilk parcel on the way is a second one not far behind ✨📦
My order has shipped, can I still change my delivery address?
Once your order leaves BMHQ, we can’t make changes on our end 😢 But don’t panic - you may still be able to update it!Here are a few options depending on your shipping method -Australian customers: if you create a free MyPost account, AusPost usually
Can I update the shipping method of my order?
Need to upgrade to Express Post for an event or special occasion? Or no longer need that super speed shipping and would prefer Standard Post? No worries, we can probably change that for you, if we catch the order in time! 🏃♀️💨. If your order hasn’
Can I fast-track my order?
We totally get it - sometimes you just need your goodies yesterday! 👀. Unfortunately, we can’t fast-track orders. Our amazing warehouse ninjas pick and pack every order in the most fair and efficient way possible. If you’ve got a big event coming up