Can I make changes to my order?
How do I make changes to my order?
We always recommend double-checking all your details before hitting Place Order. But hey, we get it… sometimes the excitement wins 😌. If you need to make a change, you’ve got around 15 minutes from when your order is placed to update things like:. A
Can I cancel part of my order?
If you get in touch with us as soon as possible, we may be able to cancel part of your order for you!. Pop us an email at [email protected] or contact us via our Contact Us form - don’t forget your BMC order number so we can swoop in quickl
How do I cancel an entire order?
Had a change of heart? No stress - it happens 🖤For the first 15 minutes after placing your order, you can cancel it yourself directly through the order confirmation page. Just follow the prompts and make sure you accept the refund so everything proc
Can I split my current order so the items ship separately?
Unfortunately, we can’t ship items from the same order separately (your goodies like to stick together 🥹) - so your whole order will ship in one parcel once everything’s ready!. Pro tip: if you’re eyeing pre-order items, you may want to consider buy
Can I combine multiple orders so they ship in the same parcel?
Unfortunately, we can’t combine separate orders together - so each one will ship on its own adventure!. The upside? Double the happy dances when the postie arrives 💌💃✨
My order has shipped, can I still change my delivery address?
Once your order leaves BMHQ, we can’t make changes on our end 😢 But don’t panic - you may still be able to update it!Here are a few options depending on your shipping method -Australian customers: if you create a free MyPost account, AusPost usually
Can I update the shipping method of my order?
Short answer: maybe… if we catch it in time! 🏃♀️💨. If your order hasn’t started being packed by our warehouse team, we might be able to switch your shipping method - upgrade, downgrade, you name it (as long as that option is available in your coun
Can I fast track my order?
We totally get it - sometimes you just need your goodies yesterday! 💌. Unfortunately, we can’t fast track orders. Our amazing warehouse ninjas pick and pack every order in the most fair and efficient way possible, which means we go in chronological