General returns questions
Do you offer exchanges?
We don’t offer exchanges, sorry. You’re of course welcome to return any eligible items to us for a refund or store credit as per our returns policy. You can find out more here. If your preferred size is still available you can place a brand new order
How do I make a return?
Sometimes, you get your order, try on your gear, and something just ain’t right. Hey, it happens! The good news is, we’ve got an awesome returns policy. Firstly you’ll wanna check if your item/s are eligible for return – if you’re a little unsure you
How long do I have to return something?
Returns must be received at BMHQ within 60 days of delivery (as documented by the relevant courier). If you're in Australia and choose to utilise the Refundid service for an instant refund, your return must be lodged with Refundid within 30 days from
Where can I find the return form?
Find our returns form right here! Don’t forget to fill one out before sending back your return!
Are there any products that aren't eligible for return?
There are a few products that are unable to be returned: sale items, seconds, hosiery, underwear, custom-made, monogrammed, personalised, or altered products, unless the goods are faulty or where otherwise required by law. All swimwear must have an o
How much does it cost to return an item?
This will totally depend on the postal service you use to return your item – return postage costs must be covered by the customer, so unfortunately we can’t let you know exactly how much that will be. We’d recommend chatting to your local postal serv
What if I have received something I think is faulty?
We’re so sorry to hear this! Please get in touch with our team at [email protected] as this process is a little different to a regular return, but we’re gonna get you sorted ASAP. In your email please include your BMC order number, a descri
Can I return multiple orders in the one return parcel?
You sure can! Just make sure that all items in your parcel will arrive within their return timeframe, and include a note with a breakdown of which items are from which order number. Please also fill in an online returns form for each order that you’r
Can I return something that was purchased with a gift voucher?
Of course! If you originally paid with a gift voucher our team will only be able to process your return for a store credit in the form of a gift voucher. If you request the ‘refund’ option on your return form but originally paid via a gift voucher, w