General returns questions
Do you offer exchanges?
We offer Instant Exchanges provided by Refundid on eligible items to customers located in Australia ✨. To begin the process, enter your order information into the Return Portal. You can read more about Instant Exchanges here.
How do I make a return?
Sometimes, you get your order, try on your gear, and something just ain’t right. Hey, it happens! The good news is, we’ve got an awesome Returns Policy. Firstly you’ll wanna check if your item/s are eligible for return - if you’re a little unsure, yo
How long do I have to return something?
Returns must be received at BMHQ within 60 days of delivery (as documented by the relevant courier). If you're in Australia and choose to utilise Refundid's Instant Return service, your return must be lodged with Refundid within 30 days from date of
Where can I find the return form?
You can submit a return request here! Just enter your order number and the email you used to shop 🫶
Are there any products that aren't eligible for return?
There are a few products that are unable to be returned: sale items, seconds, hosiery, underwear, custom-made, monogrammed, personalised, or altered products, unless the goods are faulty or where otherwise required by law. All swimwear must have an o
How much does it cost to return an item?
Customers in Australia and the US are welcome to have a return label generated in the Return Portal on eligible returns. The return postage fee is deducted from your reimbursement, so there is no up front payment required 🎉. Please note that if you'
What if I have received something I think is faulty?
We’re so sorry to hear this! Please get in touch with our team at [email protected] as this process is a little different to a regular return, but we’re gonna get you sorted ASAP. In your email please include your BMC order number, a descri
Can I return multiple orders in the one return parcel?
You sure can! Just make sure that all items in your parcel will arrive within their return timeframe, and include a note with a breakdown of which items are from which order number. Please also fill in an online returns form for each order that you’r
Can I return something that was purchased with a gift card or store credit?
Of course! Your reimbursement will be returned back to your original gift card or store credit 🩷