Australian delivery
What shipping service do you use and how long does it take? (Australia)
For any domestic Australian orders, we use Australia Post and offer both a Standard postage option and an Express postage option. With Express postage your shiny, shiny package will usually arrive within 1–3 business days once shipped. If you opt fo
Australian shipping costs
Standard Post: Orders of $99.00 AUD and over - FREE. Standard Post: Orders up to $99.00 AUD - $4.95 AUD. Express Post: Orders up to $99.00 AUD - $9.95 AUD. Express Post: Orders of $99.00 AUD and over - $4.95 AUD
Why hasn't my order been delivered yet?
So you haven’t received your order? Please don’t stress! If you haven’t received a shipping confirmation email from us yet then just drop an email to [email protected] and our team will investigate. Remember, if we’ve just had a big release
How do I track a parcel within Australia?
Once your order has been dispatched from our warehouse, you'll receive a shipping confirmation email with your tracking number and a direct link to the Australia Post tracking page. From there, you can follow your parcel's journey right to your door!
Can I redirect an Australian Express parcel?
If your order has not left BMHQ, please reach out to us ASAP at [email protected] and we will do our best to update your address before your parcel leaves BMHQ. Unfortunately once your order is shipped we will no longer be able to update t
Do you allow order pick-ups for locals?
We sure do! Any orders placed by 7 am will be ready for collection the following business day from BMHQ*. Simply select 'BM HQ Pick-up' as your Shipping Method during checkout. From there, our Warehouse Team will process your order as normal and on
Can my parcel be sent to a PO Box or Australia Post Parcel Locker?
Aus Post can definitely ship to both PO Boxes and Aus Post Parcel Lockers!. “What’s a Parcel Locker” I hear you ask? It’s an awesome and convenient free service offered by Australia Post that ensures your shiny new BlackMilk parcel stays super safe!