Refunds
Once my return is processed, how quickly will I receive my refund?
Once we have processed your return, refunds usually come through quite quickly. In some cases, it can take up to 1 - 2 business days, depending on the financial institution.
Can I get a refund processed to another card?
Unfortunately, we don’t have the ability to refund to a different card, sorry. In the event that you’ve had to get a new credit card which isn’t linked to your old one, please get in touch with our team at [email protected], and we can run
How do refunds work with PayPal?
Refunds will be returned via your PayPal account. Paypal will usually automatically redirect funds back to the original bank account used to make the purchase, on some occasions funds may need to be claimed via your Paypal account.
How does my refund work if I have used Afterpay?
Once we receive your return, you will be issued with a store credit or refund for the cost of the item/s, based on the option you chose when submitting your return request. If you choose to get an Instant Refund or store credit for your return, your
My return has been processed but I haven't received my refund
Firstly, we'd recommend checking that you requested a refund for your return. If you opted for store credit, you would have been sent a gift card to the email used to make the order. If you paid with a gift card originally, the funds will be returned
The refund amount seems to be incorrect?
We’d recommend checking your original order details to ensure you didn’t use a discount code that may have altered the refund amount. If you’re an international customer, please also consider the conversion rates, as these have most likely changed si