Refunds
Once my return is processed, how quickly will I receive my refund?
Once we have processed your return, refunds usually come through quite quickly. In some cases it can take up to 1–2 business days depending on the financial institution.
Can I get a refund processed to another card?
Unfortunately we don’t have the ability to refund to a different card, sorry. In the event that you’ve had to get a new credit card which isn’t linked to your old one, please get in touch with our team at [email protected] and we can run th
How do refunds work with PayPal?
Refunds will be returned via your PayPal account. Paypal will usually automatically redirect funds back to the original bank account used to make the purchase, on some occasions funds may need to be claimed via your Paypal account.
How does my refund work if I have used Afterpay?
Once we receive your return, you will be issued with a store credit or refund for the cost of the item/s, based on the option you chose on your return form. If you choose to get store credit for your return, your Afterpay instalments will continue to
My return has been processed but I haven't received my refund
Firstly, we'd recommend checking that you requested a refund for your return. If you opted for a store credit our team will have supplied you with a voucher via email. Keep in mind that refunds can take a few business days to process. If it has alrea
The refund amount seems to be incorrect?
We’d recommend checking your original order details to ensure you didn’t use a discount code that may have altered the refund amount. If you’re an international customer, please also consider the conversion rates, as these have most likely changed si