I've sent an item back
How long until my return is processed?
Once we’ve received your return back at our warehouse, we aim to fully process it within 2–5 business days. You will receive an email notification from our team letting you know once your return has been processed!
I used OmniReturns to return my item, how long until my return is processed? (US ONLY)
We will process your return once OmniReturns has received your parcel and they have lodged the details in their system. It is usually best to allow 2-5 business days once your parcel is marked as delivered at their warehouse. We will reach out via em
Have you received my return?
Sit tight – we will email you as soon as your return has been processed! Unfortunately, we aren’t able to confirm whether an individual parcel has arrived to us and is currently awaiting processing. If you opted for the recommended tracked shipping o
Help! The tracking for my return parcel says it has been delivered to a suburb called ‘Virginia’ not to the PO Box address.
Fear not! All BlackMilk returns are delivered to a PO Box in Fortitude Valley and Australia Post couriers them directly to our warehouse located in the Brisbane suburb of Virginia. Once your return has arrived to our warehouse, our team will process
Oops – I forgot to add a note into my return parcel, what should I do?
Our team is pretty good at getting to the bottom of a good mystery – however, it would be super helpful if you could email us at [email protected] (or DM us on our social pages) and give us the heads up! Please let us know the order number