I've placed my order
Will I receive an order confirmation?
Yep! A confirmation email with all the deets will land in your inbox once your order successfully goes through. On busy release days it might take a little longer to arrive, so hang tight and check your spam/junk folder (just in case!).Once you've go
What does the 'processing' order status mean?
If you see the status ‘processing’ next to an order in your BlackMilk account, it means that our Warehouse ninjas have your order and are working hard to ship it to you as soon as possible. Yay!. Reminder: if any of the items in your order are Pre-or
How long is the order processing time?
We always aim to process in-stock orders within 2 business days where possible. Please note there can be extra delays after weekends, holiday periods, public holidays and after busy releases. We ship orders on Mondays – Fridays, and we don’t operate
I didn’t receive a confirmation email, did my order go through?
If you saw the order success screen, your order should be safe and sound in our system. Be sure to check in any junk or spam folders just in case our email has been diverted there! If you were logged in to your BlackMilk account when you placed your