Contact us
How do I get in touch?
Got a question that hasn’t been answered by our Help Centre? Need help with an order? Want to let us know your thoughts on a product or collection? Just want to tell us all about the cute dog you patted on the street today? We wanna hear it all – esp
What are your customer service contact hours?
Our Customer Experience and Social Media teams generally work between 7am–3pm AEST Monday to Friday. We don’t have anyone monitoring emails over the weekends or on public holidays, but we usually have someone checking our social channels on a Saturda
Do you have a customer service phone number?
As an online business, we don’t have a customer service phone line – sorry! But our team will reply to all emails as quickly as possible 😊. For any quick questions you can get in touch via our social channels, and for anything that's a little more d
Where can I find you on Social Media?
Let’s hang out! You can catch us on the following social channels:. Follow us to stay updated on our latest content and announcements!
What is your postal address?
If ya wanna send us candy and treats (hint hint), our PO Box is:. PO Box 2443Fortitude Valley BC QLD, 4006. Australia Post collects all of the parcels at our PO Box and then couriers them directly to us at BMHQ in Banyo – this ensures your parcels ar
What should I do if I find a bug on the new website?
We appreciate your keen eye! If you encounter any issues, please report them to our team here so we can address them as quickly as possible.