Contact us
How do I get in touch?
Got a question that hasn’t been answered by our Help Centre? Need help with an order? Want to let us know your thoughts on a product or collection? Just want to tell us all about the cute dog you patted on the street today? We wanna hear it all - esp
What are your customer service contact hours?
Our Customer Experience team generally works between 7 am and 3 pm AEST Monday to Friday, excluding Public Holidays 🫶
Do you have a customer service phone number?
As an online business, we don’t have a customer service phone line - sorry! But our team will reply to all emails as quickly as possible 😊. For any quick questions, you can get in touch via our social channels, and for anything that's a little more
Where can I find you on socials?
Let’s hang out! You can catch us on the following social channels:. Follow us to stay updated on our latest content and announcements! ✨
What is your postal address?
If ya wanna send us candy and treats (hint hint 😘), our PO Box is:. PO Box 2443Fortitude Valley BC QLD, 4006. Australia Post collects all of the parcels at our PO Box and then couriers them directly to us at BMHQ in Banyo - this ensures your parcels