BlackMilk customer accounts
How do I log in to my BlackMilk account?
Passwords? Gone! We know you have more important things to remember, so your BM account is now password-less. You’ll now get a safer one-time code sent directly to your email inbox to log in. No more ‘forgot password’ emails 🎉. You'll remain signed
Can I update an address in my BlackMilk account?
Absolutely! You can update your shipping address under the ‘Addresses’ section in your BlackMilk profile. We recommend deleting any old addresses and ensuring your current address is set as your default so you don’t accidentally send any orders to a
What are SMS quiet hours?
There are certain times when it is illegal to send SMS. These hours are referred to as 'quiet hours' and vary based on your country. As much as we would love to, we may not always be able to send SMS to all eligible customers when a collection, sale
Why can I only see some of my past orders in my account?
First of all, make sure you're signed in using the email address you've previously used to place your orders. We've also updated our systems over the years so you won't be able to view orders that are more than a couple of years old - but we’ve got a
How do I update the personal information in my account?
You can update some of your information when you are logged into your BM account. However, you won't be able to change your email address or phone number - if you need to update either of these please reach out to our Customer Service Team. Please no
Can I remove or edit saved payment info?
When you are in the checkout, please click the three dot menu next to the saved payment method to remove or edit it.
How do I update my Newsletter subscription information?
If you no longer wish to receive our newsletters (🥺), you can click the unsubscribe button at the bottom of each of our Newsletters.
I’m experiencing issues logging in. What should I do?
If you’re having trouble logging in, please check your email for the one-time code (don’t forget to look in your junk or spam folder). Also, make sure you’re using the correct email address, especially if you have multiple email addresses. If you’re