I'm missing an item from my order?Updated 5 months ago

Oh no, we’re so sorry to hear that! We totally get how disappointing it is to not find your shiny new goodies inside your parcel 🥺

It might sound a little silly, but we'd recommend giving the area where you opened your parcel a thorough check. We've seen pieces turn up under couches, coffee tables and beds! It's also worth checking the inside of your parcel, as items can sometimes get caught in the folds or corners of the packaging 🖤

If you still can't find it, please email our team at [email protected] with your order number and let us know what is missing so we can get it sorted!

It would also be helpful to know if the parcel was fully sealed when it arrived to you, or if it looks like it has been opened or ripped, so we can pass that feedback on (any photos of the parcel’s condition would be much appreciated!).