How do I ship back my return as an International customer?Updated 3 months ago

Just complete the Returns Form for your eligible item/s here and send ‘em back to us at:

ATTN: RETURNS
BlackMilk Clothing
PO Box 2443
Fortitude Valley BC 
QLD, 4006
Australia

Please include a note with your name and your order number so we know it’s from you and can get it processed as quickly as possible 🫶

All postage costs for returns must be covered by you. We recommend using a trackable postage service. That way you can make sure your gear is safely on its way to us! 

You can decide what postage method you choose – we’d recommend checking out the options offered by your local postal service (e.g. USPS, Canada Post, La Poste, etc). US customers could also consider using the OmniReturns service. 

The products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, BlackMilk cannot be responsible for any return parcels that are lost in transit.

🇺🇸 Returning from the US?

US Sharkies have a slightly different returns process! You'll have the option of purchasing a prepaid return label, with your parcel first travelling to our US consolidation centre before being sent back to BMHQ in Australia.

Prepaid return label fees are based on the weight of your return:

🖤 Up to 2kg/4.4lb: $12 USD
🖤 Over 2-4kg/4.4-8.8lb: $18 USD
🖤 Over 4-6kg/8.8-13.2lb: $25 USD
🖤 Over 6kg/13.2lb: customer-arranged return

Please allow around 2-4 weeks from the date you ship your return for it to make its way back to BMHQ, be processed and your refund issued.

If you’re in the US and choose ‘Ship with your own label’ instead, your return must be sent directly to our PO Box address in Australia listed above. Do not send self-arranged returns to the US consolidation centre.